1. Policy Overview

At Jorvick, we are dedicated to crafting trendy, high-quality women’s apparel, including outerwear, knit cardigans, matching sets, casual tees, and daily shorts. We strive to ensure every customer enjoys a satisfying shopping experience. If you are not fully content with your purchase, we offer eligible return, exchange, and refund services in accordance with the terms below. This policy applies to all orders placed on our official website.

2. Return & Exchange Time Limit

Customers are eligible to apply for returns or exchanges within30 calendar days from the date of receiving the package. Any return requests submitted beyond the 30-day period will not be accepted.

3. Eligible Return Conditions

To qualify for a full return or exchange, all returned items must meet the following standards:

  • Items must be unworn, unwashed, unaltered, and undamaged in brand-new condition
  • All original tags, labels, and packaging are completely intact and attached
  • No stains, makeup marks, perfume odors, scratches, or signs of personal use
  • Applicable to all regular-priced women’s clothing sold on our site

4. Non-Returnable & Final Sale Items

The following items arefinal sale and cannot be returned, exchanged, or refunded:

  • All clearance items, flash sale products, and goods marked “Final Sale”
  • Items worn, washed, modified, or damaged due to personal use
  • Products with missing original tags, incomplete packaging, or man-made damage
  • Customized and personalized products
  • Hygiene-related apparel and accessories for safety reasons

5. How to Submit a Return & Refund Request

  1. Send a formal request to our customer service email: support@jorvick.com
  2. Provide your order number, product name, specific return reason, and attach clear photos or videos of the item and package
  3. Our team will review your application within 24–48 business hours and issue an official RMA (Return Merchandise Authorization) with detailed return instructions
  4. Repack the item securely and ship it back to the designated return address as required

Important Note: Returns sent without official RMA confirmation will be rejected and cannot be processed for refund.

6. Shipping Fee Rules

  • Customer-initiated returns (unsuitable size, personal dislike, style mismatch): The return shipping fee shall be borne by the customer. The original shipping cost is non-refundable.
  • Brand-side responsible returns (quality defects, wrong items shipped, missing items, obvious damage): We will cover the return shipping fee and provide full refund or free exchange services.

7. Refund Processing Rules

After we receive and inspect the returned items and confirm they meet the return requirements:

  • Refunds will be processed to your original payment method within 5–8 business days
  • The actual arrival time of the refund depends on the processing speed of your bank or payment platform
  • For defective or incorrect orders, you can choose free exchange or full refund according to your preference (subject to stock availability)

8. Damaged & Defective Items Policy

If you receive damaged, defective, incorrect, or incomplete products, please contact our customer service within 7 calendar days after delivery and provide valid proof (package photos, defect videos, logistics records). We will solve the problem for free, including re-delivery, product exchange, or full refund, with no additional cost to you.

9. Customer Support

If you have any questions about returns, exchanges, refunds, or order issues, please feel free to contact our professional support team:

Email: support@jorvick.com

Website: https://jorvick.shop/

We will reply and resolve your issues within 24 working hours.